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Citizen Inquiry Assistant

Public SectorservicesGenAIQuick winrisk: medium

A retrieval-grounded assistant answers citizen questions about services, forms and deadlines in plain language, in multiple languages, with links to the authoritative page. Contact-centre volume drops and after-hours questions stop going unanswered.

Value
Effort
Data

Priority score 10 — value ×3, minus effort ×2, plus data readiness, minus risk.

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